Returns Policy

If you wish to return an item, please contact our customer services team on 0845 0706186 or 01476 515944 with your order number and the item (s) , who will be more than happy to help with arranging a collection at your convenience.

No longer required

Goods sold on this website are supplied in good faith. If however you are not completely satisfied with the items you receive or simply want to return your goods as no longer required, you must arrange for them to be returned to us within 15 working days, and providing they are received by us in good condition (ie they have been handled with reasonable care in original packaging), we will refund the cost of the goods in full less the carriage costs incurred by us.

In the event that you decide that you no longer require a furniture or seating product and wish to return it, a 35% restocking fee will apply in addition to our existing terms. The restocking fee does not apply when returning damaged or faulty products. Please ensure furniture items are still in their original packaging, otherwise we will not be able to accept this return.

Due to health and safety regulations we are unable to accept returns for any food or beverage items.

All dated products are non-returnable after December 10th of the previous year. For example, any 2019 dated products are non returnable after December 10th 2018.

Made to order items are non-returnable and can only be cancelled within 24 hours of placing the order.

Incorrect item received

If you receive an incorrect item to what was ordered, please ensure you notify us promptly within 3 working days of the item being received.

Damages/Faulty

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 5 working days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will not be charged. Telephone customer services on 0845 0706186 or 01476 515944. Your statutory rights remain unaffected.

Please note that in the event of faulty products such as shredders/laminators, there is normally a warranty in place. Please call us on 01476 515944 to find out the next steps on resolving this, with your order number and item ordered.